Frequently Asked Questions
Everything you need to know about your FLAX experience.
What materials are used in FLAX garments?
We specialize in high-quality, sustainable fabrics. Our collections primarily feature premium European linen, organic cotton, and eco-friendly blends designed for durability and breathability.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a relaxed fit or contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How should I care for my linen pieces?
To maintain the longevity of your garments, we recommend machine washing on a gentle cycle with cold water and air drying. Linen softens naturally with every wash.